Wednesday, 11 June 2014

CarTrade.com: Beginning of a new Journey

On 16th August 2013, day after independence day I joined CarTrade.com. Finally I had a job. As what I had earlier was a mere fraud. I worked in a fraudulent outsourcing firm in which they fetch money from clients to give them business in return but they give nothing in return. I think that was the worst nightmare I would ever had. On one side it was toughest phase of my career but on the other side it was a good thing to happen at the start of my career. It eventually taught me that this world is not good with good people. Moreover it gave me a push to choose the next company wisely. My life was hell, societal pressure was piling up as people were thinking that I am retrenched from this job.

In between of all this I gave the interview for CarTrade.com twice. I wanted to be a part of Automobile sector as cars always brought a sense of excitement in me & I love cars. I was selected for the sale of used cars but was posted in auction department. CarTrade.com is website of MXC solutions pvt. ltd. Where mainly the sell of used cars is done. CarTrade.com works as an agent between the used car dealers & customers. It takes commission from the dealers if their vehicle is sold through them. Similarly in the auction of banks re-possesed cars, if the car is sold through cartrade then cartrade will get the commission from the bank or financing company. Now being part of auction department I had to sell the online registrations for the auction.

This job gave a big Babaji Ka Thullu to all the people who thought I am retrenched from the job & I am going to get another one. Before pointing a finger or laughing on anyone's failure or rather an unsuccessful attempt just try to understand what he/she has gone through. Now back to the first day of the job. My first day of the job accidentally became first day at job. On 16th August 2013, I called HR head to know the dates from when I am joning & my reporting place. She said that I have to contact Assistant Vice President for that as I interviewed by him. So I called him around 10 a.m & he told me that live TATA Motor Finance auction is about to begin at hotel silver cloud & I have to be there. So in this way it became my joining day.

I reached at hotel by 11 a.m & auction was not started by then. As the auction was not started AVP sir explained me that we organise the open auction for Tata Motor Finance every month. He introduced me to the Tata guy & told that he will train you & guide you about how to approach the customers, the benefits the customers get from us & where to go in rural gujarat as per the auction. I still was ambigous about it so I asked a brief introduction until the auction get started. The way sir explained me it looked like a cake walk & suddenly my chest became broader with confidence. One of the most important thing I came to know in that briefing is that CarTrade doesn't have office in Ahmedabad. Finally auction began at 12:45 & it was first auction I was witnessing live. Before that I had only seen IPL auction & ofcourse I was comparing both the auctions for the time being. Auction went on till 7:30 p.m & AVP has to catch 8 p.m flight. So he was in lot of rush & in that rush I asked him about what I have to do next day & he said 'call that Tata guy' while signing off. So this was my first day at office not knowing what I have to do next day but I was happy that finally I have a job.

Next day I called that TMF guy & he said that he is going at yard auction today & I was instructed by AVP to go with him. I went him & yard was out of Ahmedabad in some village which was surrounded by various industries. It was totally different auction from what I witnessed on the first day. So from first two days I made a perception that I have to visit rural gujarat only when auction is organised there. Next day I met that Tata guy at his office to get some training & I thought it will be a proper training a person will be standing by the board & will make some drawings to make me understand the structure, target customer, approach to those customers, benefits of them etc.

On the contrary that Tata guy just showed me one piece of paper, it was a letter pad of Tata Motor Finance & on that No Objection Cerificate was written & he said 'this is the biggest benefit we give to the customer'. That's it! My training was over. I asked him about how online auctions happen but he doesn't had even an access to those. In total I was trained for ten long minutes. After that training I knew that I am not going to get any help from this guy, I am on my own. Can I ask for a better start to my career.

To be continued...